Frequently Asked Questions
Where can I see my bets?
Open My Account and the betting-history section on the operator’s site.
How can I stop promotional emails?
Use the account settings or the unsubscribe link in a promotional email.
Why did a winning team not produce a winning bet?
Your market may cover regulation time only. A result after extra time or penalties does not necessarily win that market.
Can I use someone else’s payment account?
The operator prohibits funding through another person’s card or wallet. Payment accounts should belong to the registered account holder.
Will I need identity verification?
The operator describes document checks for the first withdrawal and directs players through its verification process.
Why is a payment delayed?
Processing differs by payment method. Contact support with the payment details if funds have not appeared after the period stated in the operator’s FAQ.
Can I cancel a withdrawal?
A pending request can be discussed with support. The FAQ states that an approved withdrawal cannot be cancelled.